How it Works
TRN recruits your customers either on-site or via customer-subscribed marketing lists and invites them to become part of an ongoing Customer Advisory Panel or "Customer Community". We tap into this community of loyal customers by interviewing them on a variety of topics that enable you to get the customized feedback you seek.
Your advisory panel can be engaged online or in person over time to:
› Gain insight into customer behaviors and buying patterns.
› Screen new concept ideas.
› Monitor the performance of your test markets.
› Evaluate new products or services at your locations before marketplace roll out.
› Recruit for focus groups or in-depth interviews.
The Benefits
Having an ongoing dialogue with an accessible panel of your motivated, loyal customers offers three remarkable market research benefits:
Saves Time – Projects and surveys can be designed and administered to a defined sample group very quickly to get you the results and insights you need in a fraction of the time required by more traditional research methods.
Decreases Costs – Project costs for building, designing and maintaining the customer panels and conducting the individual research projects are significantly lower than other types of ad hoc research.
Builds Customer Loyalty – Customers who choose to engage in your panels and share their opinions are invested in your brand, and their invitation into a more defined "Customer Community" enhances that relationship.
To learn more about how TRN can help you build a Customer Advisory Panel, Contact Us or call us at 866.216.4876.
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